Refund Policy Page

Refund & Return Policy

At Inna Shine, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

Items must be returned within 30 days of purchase.

Products must be unused, in their original packaging, and in resalable condition.

Opened supplements, skincare products, and personal care items cannot be returned for hygiene reasons.

2. Refund Process

Contact our support team at [innashine@naver.com] with your order number.

Once approved, you will receive return instructions and a return shipping address.

After receiving and inspecting the item, we will process your refund within 5-7 business days.

Refunds will be issued to the original payment method.

3. Non-Refundable & Non-Returnable Items

Opened or used supplements and skincare products.

Digital products, gift cards, and promotional items.

Clearance or Final Sale items (marked as "Final Sale").

4. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us at [innashine@naver.com] within 48 hours of delivery. We will arrange a replacement or full refund.

5. Return Shipping Costs

Customers are responsible for return shipping fees unless the product is defective or incorrect.

We recommend using a trackable shipping method to ensure safe return.

Contact Us

For any questions, please visit our [FAQ Page] or contact us at [innashine@naver.com].